Frequently Asked Questions

Please read our FAQ before sending us a message.

We sell a wide variety of chocolates from milk to dark and white chocolate. We also have specialty chocolates like truffles and Rochers.

We have a team of expert chocolatiers who carefully select and test each ingredient before it goes into our chocolates. We also have strict quality control measures in place to ensure that every chocolate meets our high standards.

There is a flat shipping charge of ₹100 for all orders placed. This applies to every item irrespective of its size or weight. Please note that this shipping charge is in addition to the item price and will be added at the time of checkout. We aim to deliver your order in a timely and efficient manner. If you have any further questions regarding shipping or delivery, please feel free to contact us.

Our online shop accepts a variety of payment methods to ensure a convenient and hassle-free shopping experience for our customers. We accept major credit cards, such as Visa, Mastercard, and American Express, as well as PayPal. Additionally, we also accept payment through various mobile payment options, including Apple Pay, Google Pay, Paytm, Phonepe and all UPI. With these options, customers can confidently shop knowing that their preferred payment method is accepted. We take security seriously and utilize the latest encryption methods to protect customer information during transactions.

The delivery of the product will take approximately 2 to 5 days, depending on location and shipping method. This timeframe allows for processing, packing, and transportation of the item to the specified address. Please note that unforeseen circumstances such as weather conditions or shipping delays may affect the delivery timing. We strive to ensure that your order is delivered as soon as possible while keeping in mind the safety and security of the package during transit. We appreciate your patience and understanding in this matter.

Shopping in the Online Shop is secure and your data is protected. The website uses advanced encryption technology to safeguard your personal and financial information. All transactions are securely processed through a third-party payment gateway, which ensures that your payment details are not stored on the website. In addition, the website has a comprehensive privacy policy in place to protect your personal data. You can shop with confidence knowing that your information is safe and secure.

After ordering, the payment is processed and confirmed. The order is then forwarded to the warehouse, who will pick and pack the items. The package is then shipped using the chosen shipping method. Once the package is in transit, the customer will receive an email with tracking information. The package will arrive at the designated address within the estimated shipping time. The customer then has the opportunity to inspect the product and contact customer service if there are any issues. Finally, the customer may leave feedback on the product and overall experience.

Yes, you will receive an invoice for your order, and it will be sent to your email address. Our system automatically generates an invoice as soon as your order is processed, and it will be emailed to you in a timely manner. This invoice will contain the details of your order, including the item/s purchased, the quantity, the price, and shipping fees.

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